Taking the time to help someone with whatever their question is as a volunteer is a great responsibility which has to come from not only “wanting” to help others, but being willing to be helpful instead of demeaning or sarcastic in response. I completely agree with everything you just said and I support your efforts in “I think we can do better” comes from both sides, especially from the volunteers willing to take the time to help answer those questions.

I believe one of the strongest potentials we have at openSUSE is the ability to work together to help make our forums a “fun and informative” place where people can feel very comfortable turning to for help transitioning from a Windows or OSx platform to an openSUSE platform. The success of SUSE is not solely on the deployment of the Enterprise edition to major corporations, but to all the people involved at all levels from top to bottom respecting each other and showing to the world that openSUSE is a team sport where we welcomely invite new participants to join in and offer support to make sure that their experience with openSUSE or SUSE Enterprise is the very best computing experience they have ever had. It’s not only about getting new users on board, but keeping the ones who do get on and spreading the word that “Those people over at openSUSE ROCK!”